Cytech One Practical

Would you like your shop floor staff to have the flexibility to help out when the workshop is overrun with repairs?

Would you like your staff to have some basic mechanical skills combined with customer service skills to enable them to competently book in repair work?

Introduction and qualification objectives

The Cytech One Practical qualification is designed as the logical progression from Cytech One Induction (the distance learning certificate). The knowledge required at this level will give the individual an understanding of what it takes to build a bike to completion from the boxed state it often arrives in store.

Just as important as having a good level of mechanical ability though, is that each member of staff has a good grasp of customer service within the retail environment to help you ensure your customer has the most positive experience possible.

ATG Training have many years experience in taking individuals of all skill levels and tailoring the training delivery and environment to suit. It will give the leaner a comprehensive grounding in what is required to excel in the cycle trade and inspire them to develop their skills further.

The course will consist of classroom and workshop tuition followed by a practical assessment of the knowledge gained in the cycle workshop.

Topics covered

Day One

A Health and Safety in the workshop and relevant legislations
Comprehensive knowledge of British Standards relating to the sale of new bicycles
Customer service skills
Importance of communication in the workshop
Pre-delivery Inspection (PDI)
Paperwork and record keeping

Day Two

Anatomy of the bike
Workshop practices, engineering principles and practices.
An understanding of the different standard types of headsets, gears, brakes and bearings.
Basic adjustments and setup of a cycle.

Qualification and certification level

Cytech One Practical is an industry recognised qualification in it’s own right but worth noting is that it can be used as a module towards a more advanced Cytech Technical Two qualification by the completion of three additional days of training plus the DT Swiss Wheel Building course.

Costs

£340+VAT

For further information or to book your place on a course, please email or call on 01296 737815.

Follow-on courses

Cytech Technical Two
Cytech DT Swiss Factory Approved Wheel Building 2 to 3 days
Cytech Hydraulic Disc Brake Programme 2 day
Cytech Suspension Fork Servicing Programme 2 day
Cytech Advanced Wheel Building Programme 2 day
Cytech Full Supsension 2 day