This course is next running on 22/08/2019 at London. Click the 'Book Course Dates' button above to secure your place
Course Location(s): London
Would you like your shop floor staff to have the flexibility to help out when the workshop is overrun with repairs?
Would you like your staff to have some basic mechanical skills combined with customer service skills to enable them to competently book in repair work?
The Cytech technical one practical course is aimed at individuals who are new to the cycle trade and need a basic level of experience to allow them to work safely in the work place, who want to understand the importance of the legal aspects of working in a cycle shop, provide good customer service and workshop standards whilst safely and correctly setting up new bicycles in compliance with the latest recognized European and Manufacturer standards.
The Cytech technical one course covers working safely in a cycle workshop, the legal aspects of working in a cycle shop, an explanation of the standards that are expected to be complied to when assembling bicycles, correct use of tools and workshop practices, the terminology used to describe a cycle and its parts, the use of lubricants when assembling bicycles, the importance of Torque Wrench use and how to use them, basic Pre Delivery Inspection set up and adjustments, M-check troubleshooting of a bicycle and the importance of good teamwork, communication and customer care The course includes homework and questions to check the individuals knowledge and will culminate in an assessment to check the individuals practical skill level. Throughout the course customer service principles will be reinforced as will good teamwork and communication to enable the individual to be a profitable member of a cycle workshop.
Cytech technical one practical is an industry recognised qualification in it’s own right.
If you are considering further developing your skills to the Cytech technical two level at a future time, it is worth considering undertaking that course now, as Cytech technical two 10 day course, includes all the elements of Cytech technical one and it is more economical than booking the two courses independently.
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