COM6 - Dealing Effectively with Difficult People

Difficult people and situations can be managed.  When they are not managed effectively, the outcome can be damaging and costly.  This highly participative Workshop gives an insight into why people are difficult and an opportunity to practise proven techniques that can be used to confront and reduce conflict.  Delegates will acquire the ability to give criticism and win co-operation rather than resentment.  They will learn how best to respond to complaints from staff or customers.  The emphasis is on finding practical ways to solve problems.  A number of exercises will be used during the Workshop to help improve confidence and resilience in the face of adversity.

This course is endorsed by ILM.

To view the course overview including dates & prices please click here