COM5 - Telephone Techniques

Every member of your organisation will use a telephone; this Workshop is essential for anyone who wants to create a professional image.  For those who are new to a company or role to those who are experienced using the telephone, there are times when you feel that you can perfect your technique, create a better impression with your current or potential customers or deal more effectively with difficult situations.  Participants will have the opportunity to practise telephone-handling skills through a series of practical exercises using role-play in a safe, non-threatening environment.

To view the course overview including dates & prices please click here